Operational Consulting · New England
The business took a lifetime to build. Let's make sure it thrives after you step back.
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Operational Consulting · New England
Most family businesses are built around one person. That's fine until it isn't. When the owner steps back or retires, what happens to everything that lives in their head? Successors inherit chaos. Loyal employees lose their footing. The business the family spent decades building starts to slip.
There's a better way to hand it off.
Turnkey Operations works alongside family business owners and their successors to document what makes the business work, reduce dependency on any one person, and build the operational foundation the next generation needs to lead with confidence.
Identify where the business lives in the owner's head and build systems that don't require them.
Capture the institutional knowledge, processes, and relationships that make the business transferable.
Create the operational foundation that gives the next generation everything they need to lead with confidence.
Each project starts with a conversation about where your business is and where you want it to go. From there we work onsite, alongside your team, to see how things actually get done, not just how they're supposed to get done.
A half-day or full-day onsite visit where we watch how the business runs with you in the room and with you out of it. You get a short written summary showing where the business leans hardest on you and your key people.
Over several months, we capture the processes, decisions, and knowledge that live in your head and your key people's heads, and build the playbooks your team and successors need.
Regular check-ins as the next generation takes on more responsibility, with the documentation updated as the business changes.
Aaron Cohen has spent his career inside operations, from Merrill Lynch to nine years running his own consulting practice to operational work with Maine SBDC.
He started Turnkey Operations because he kept seeing the same problem: great family businesses at risk because everything lived in one person's head.
Turnkey exists to change that before the next generation inherits chaos instead of a legacy.
Based in Maine. Serving small businesses across New England.
Prefer to talk it through? Book a free 20-minute call.