Turnkey Operations

Notes on Operations

Stories and insights on family business transition.

Ask Linda

Thirty-year-old software. Spreadsheets that don't talk to each other. And the one employee who knows how to keep it all running.

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Your Buyers Might Already Work for You

A business for sale, no buyer in sight, and an idea worth a second look: the right buyers might already be working in your office.

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The Text That Changed Everything

A twelve-year technician. A friend's advice. And a text that arrived at exactly the wrong moment.

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Where Did All the Workers Go?

A crew in their 60s. One young worker. Three departures in a week. A story about the workforce crisis hiding in plain sight across the trades.

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The Hidden Dependency

A controller who never missed a day. A retirement question left unanswered. A lesson about the dependency that hides in plain sight.

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The Return of the Lunch Break

A phone buzz. A lukewarm sandwich. A simple, one-hour test of whether your business can operate without you, and what it reveals if you can't pass it.

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Is Your Business Too Dependent on You?

A 1am text on vacation. A promise to slow down "in a year or two." A truth most business owners in the trades never quite get around to facing, until it's too late to plan for what comes next.

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